Marc, today's charrette was terrific. Thank you for your truly generous collaboration. You've caused me to turn a mental corner. Until recently, I thought that that to do really intelligent buildings, we'd need the right clients, the right engineers, and a premium budget. Thanks to you, I now believe that to do intelligent buildings all we need is INTELLIGENCE!—and the guts to ask the simple questions until we get the answers, and the courage of our convictions to persuade others...

We can do this and it will change things. You've empowered us. Thanks. –Ellen

Post-occupancy Evaluation

Post-Occupancy Evaluation (POE) is uncommon in the US, yet there is a wealth of knowledge to be harvested from such an effort.  We can help you learn from your project after it is occupied.  How close is the project to achieving its resource-use objectives?  Are people satisfied with the results – what would they change?  What has exceeded their expectations?

Our efforts in this area are primarily self-funded!  We try to obtain regular reports of building resource use from the owner on projects in which we have been significantly involved.  Currently we actively receive periodic updates (we usually have to ask for them :-) on Oakes Hall, Society for Protection of NH Forests French Wing, Cobb Hill Cohousing, Hanover House, and the Woods Hole Research Center.  We also have access to data on building resource use at Dartmouth College.  Reviewing this data helps us learn what works and what doesn’t; how accurate our modeling efforts were; and spots trends that indicate something is not working properly.

We like to make site visits to our projects once they have been occupied for a few months to see how people feel about the building and to make certain that folks have been well-educated in the operation of the building.  This includes both the occupants of the building as well as the maintenance staff.  Marc has given trainings to building users at the point shortly after hand-over, to ensure that people understand how the building is designed to operate and how they should interact with it to fulfill their needs.